Notes on the parts of the job nobody trains you for. Written for barbers, stylists, and the people who run the shop.
Most complaints about a haircut are not about skill. They are about the ninety seconds before the first pass, when two people agree on words that mean different things.
The arithmetic is less frightening than the conversation. Here is how to run the numbers for your own book, and how to tell people.
The twenty seconds at the register are worth more than any ad you will ever run. Most shops give those seconds away.
Every barber and stylist gets handed the same picture eventually. What to copy from it, what to say no to, and how to say it.
The sign outside your shop is a medical advertisement, and it is older than most of the countries it hangs in.